In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Bitcoin Transactions are by nature anonymous, the whole point of cryptocurrency. We do not ask or accept any personal information from our users. In doing so we would be legally bound to disclose our users personal information upon legal subpoena. Therefore we do not provide phone support. We do provide, a support ticketing system, live chat support and email support; all our anonymous.